Privacy Policy

Last Updated: November 29, 2025

ChartWizard ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services (collectively, the "App").

By using ChartWizard, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use the App.

1. Information We Collect

1.1 Personal Information

When you create an account or use our App, we may collect:

• Account Information: Name, email address, and username

• Profile Information: Any optional information you choose to provide

• Authentication Data: Login credentials and authentication tokens

1.2 Usage Information

We automatically collect certain information about how you use the App:

• App Activity: Features used, charts uploaded, analysis requests, and interactions within the App

• Device Information: Device type, operating system, unique device identifiers, and mobile network information

• Log Data: IP address, access times, app crashes, and performance data

1.3 Chart and Trading Information

• Uploaded Charts: Images and screenshots you upload for analysis

• Trading Preferences: Any trading-related settings or preferences you configure

• Analysis History: Records of chart analyses and insights generated

1.4 Payment Information

• Payment processing is handled by third-party payment processors (Stripe, Apple App Store, Google Play Store)

• We do not store or have access to your full credit card numbers or banking information

• We may receive transaction confirmations and subscription status from payment processors

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Provision

• Provide, maintain, and improve the App's functionality

• Process your chart uploads and generate trading insights

• Manage your account and subscription

• Provide customer support and respond to your inquiries

2.2 Analytics and Improvement

• Analyze usage patterns to improve user experience

• Develop new features and functionality

• Identify and fix technical issues

• Conduct research and analysis on trading patterns (in aggregate form only)

2.3 Communication

• Send you service-related notifications and updates

• Provide customer support responses

• Send important policy or terms updates

• With your consent, send promotional communications about new features

2.4 Security and Compliance

• Detect, prevent, and address fraud or security issues

• Enforce our Terms of Service

• Comply with legal obligations and respond to legal requests

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Supabase: Database and authentication services

• OpenAI: AI-powered chart analysis (charts and prompts only)

• BuildShip: Backend workflow processing

• Payment Processors: Stripe, Apple, and Google for payment processing

• Analytics Services: For app performance and usage analytics

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal processes (subpoenas, court orders)

• Requests from government or regulatory authorities

• Enforcement of our Terms of Service

• Protection of our rights, property, or safety, or that of our users

3.3 Business Transfers

If ChartWizard is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4. Data Storage and Security

4.1 Data Storage

• Your data is stored securely on Supabase servers located in the United States

• We implement industry-standard security measures including encryption and access controls

• We retain your data for as long as your account is active or as needed to provide services

4.2 Security Measures

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest

• Secure authentication protocols

• Regular security assessments and updates

• Limited employee access to personal information

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

4.3 Data Retention

• Account Data: Retained while your account is active

• Usage Data: Retained for analytics purposes, typically for 24 months

• Deleted Data: When you delete your account, your personal information is immediately and permanently deleted, except where retention is required by law

5. Your Rights and Choices

5.1 Access and Control

You have the following rights regarding your information:

• Access: Request a copy of the personal information we hold about you

• Correction: Update or correct inaccurate information in your account settings

• Deletion: Delete your account and associated data through the App or by contacting us

• Data Portability: Request a copy of your data in a portable format

5.2 Communication Preferences

• You can opt out of promotional emails by using the unsubscribe link in emails

• You cannot opt out of service-related communications necessary for the App's operation

5.3 Account Deletion

You may delete your account at any time through the App settings. Upon deletion:

• Your personal information is immediately and permanently deleted

• Certain information may be retained only as required by law or for legitimate business purposes (such as financial records for tax compliance)

5.4 Exercising Your Rights

To exercise any of these rights, please contact us at support@chartwizard.io. We will respond to your request within 30 days.

6. Children's Privacy

ChartWizard is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those of your country. By using the App, you consent to the transfer of your information to the United States and other countries where we operate.

8. Third-Party Links and Services

The App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information to them.

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold

• Right to delete personal information

• Right to opt-out of the sale of personal information (note: we do not sell personal information)

• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at support@chartwizard.io.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:

• We will update the "Last Updated" date at the top of this policy

• For material changes, we will notify you via email or through the App

• Continued use of the App after changes constitutes acceptance of the updated policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@chartwizard.io
Website: ChartWizard.app

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